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Experiences about AVAST PROGRAMS

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To Digitalriver (avast@digitalriver.com)

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CONTENTS: Digitalriver - billing not right. See: LIITE 1, LIITE2, LIITE3.

Sender of the Mail: avast@digitalriver.com

The Email arrived: 28.1.2019 klo 08.13 (28. January 2019)

Order dated: 28.1.2019 (28. January 2019)

Order Nr = 3028 7514 008

Ordered Programs:

1. Avast Premier 1 PC 1 year Store = PRE-08-001-12-AR

2. Avast Cleanup Premium 1 PC 1 year Store = CLP-01-001-12-AR

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That billing seems to be wrong:

I have used a long time Avast Programs 1) AVAST PREMIER and 2) AVAST CLEANUP. When paid time began to be near the end I tried to renew the programs. At first I were not able to do that, it took time. At last it managed. Some days later I renew the program Avast Premier into a newest version as LIITE (Supplement) shows. It was 8.1.2019. That time, 8. january 2019, my virus programs have been quite OK. I have had no use to buy the same programans 28.1.2019. It is not possible. I have not done that.

But "avast@digitalriver.com" has told that they sent to me 28.1.2019 same programs. They say that I ordered them 28.1.2019, ..... same day. That is not true. I did not need them, I did not order them. I did not got them. I did not use them.This is true. Sender also seems to have got money for them. Programs AVAST PREMIER and AVAST CLEANUP PREMIUM. Seems to be prise: 59,98 E. Send this money back to me.

About these programs I have not got any bill, so also I have not sent any bill to bank, I had no use to by these programs at all. Seems to be, that DRI has got payment for these. This is wrong.

Inside of AVAST PREMIER Picture on my computer there I can see this:

1. Avast Premier (Active), ends 7.12.2019
2. Avast Cleanup (Active) ends 29.11.2020
3. Avast Passwords (Active) ends 23.8.2019

But also:

4. Avast Premier (No-active) ends 28.1.2020 ------ (NOT NEEDED AT ALL)
5. Avast Internet Security (No-active) ends 29.11.2019 ------- NOT NEEDED AT ALL

Numbers 1,2,3 are right. Every program here should be "Not- autorenowal". I have tried to move them to "Not- autorenowal".

Numbers 4 jand 5 are "NOT NEEDED" at all. They should DELETE. I hope money back.

Programs AVAST PREMIER and AVAST CLEANUP are good programs. But avast@digitalriver.com operates not right. It is a bad advertisement to AVAST and good programs. In Internet (coversations) can one find, that in Finland there are many people, who have found the same thing. Swindle is possible the right word.

Savonlinna 17.2.2019 Ville Alatalo

Kaartilantie 74 C 25, 57230 Savonlinna va@villalat.com http://www.villalat.com

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